Course Content
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Module 1 - Driving Change Management -- FREE PREVIEW -- (36:12)
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Module 2 - The Synergy In Property Management -- FREE PREVIEW -- (36:16)
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Module 3 - Creating Your Mission, Vision and Values (20:32)
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Module 4 - Implementing The Mission, Vision and Values (19:33)
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Module 5 - Creating A Business Plan (40:15)
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Module 6 - Building A Strategic Plan (28:29)
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Module 7 - Creating A Financial Plan (43:35)
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Module 8 - Understanding The Customer (18:20)
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Module 9 - Understanding The Team (29:00)
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Module 10 - Creating Your Point Of Difference (17:18)
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Module 11 - Aligning Your Point Of Difference With Your Mission, Vision and Values (6:13)
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Module 12 - Building Your Organizational Chart (11:19)
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Module 13 - Defining The Leadership Roles (18:32)
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Module 14 - Defining The Property Management Roles (33:13)
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Module 15 - Building The Growth Team (33:18)
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Module 16 - The Administration Team (17:59)
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Module 17 - Designing The Policy & Procedures Guide (33:53)
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Module 18 - Creating Position Descriptions (48:43)
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Module 19 - Defining Key Performance Indicators (49:15)
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Module 20 - Building A Performance Management Platform (27:40)
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Module 21 - Understanding Team Churn (20:02)
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Module 22 - Defining A Recruitment Policy (33:03)
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Module 23 - Inducting New Team Members (34:21)
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Module 24 - Aligning Customer Culture (14:22)
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Module 25 - Creating A High Performance Culture (26:45)
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Module 26 - Building Careers (33:02)
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Module 27 - Understanding The Meeting Cycle (18:52)
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Module 28 - Seeking Customer Feedback (15:30)
